01
You call us
A Patient Care Coordinator answers — a real person, by name — and listens to what brought you to PMG. Nothing else is required first.
How care works
Video care, without the friction.
PMG has been designed for people who value time, quiet and a real relationship with their doctor. Here is exactly what happens from the moment you first call.
Before your first visit
A conversation, not a form.
02
We check availability
PMG operates in all 50 US states. Your coordinator confirms availability, appropriate programme fit and any coverage details before anything else.
03
You're matched with a Precision Care Physician
You are introduced by name to the PMG physician joining your healthcare team. Your PMG physician provides virtual precision primary care while coordinating with your existing healthcare team whenever appropriate.
04
A short welcome pack
By post or portal, whichever you prefer: a summary of what to expect, a consent form, and a simple checklist for the visit.
Your video visit
What to expect on the day.
Video visits at PMG are relaxed. If any part of the technology is difficult, your coordinator will help you set up in advance and can join the start of the call if that would be reassuring.
- 01
A quiet, unhurried start
Your visit begins on time. There is no waiting room. If a technical issue comes up, a coordinator is standing by to help.
- 02
Your doctor listens first
The first part of the visit is a proper conversation about you — your history, medicines, family, goals and any recent changes. Nothing is rushed.
- 03
A shared plan
Together you agree what happens next. If a Medical Programme, a test or a specialist referral would help, your doctor explains why in plain language.
- 04
Written up clearly
You receive a plain-English visit summary in your portal within one business day, with any next steps, medications and instructions clearly listed.
After your visit
Clear next steps and a person who follows up.
Results with context
You never receive a raw lab result without a physician's interpretation and a clear next step. If action is needed, a person calls.
Shared with your existing doctor
With your permission, we'll securely share your results with your existing doctor so everyone involved in your care has the information they need.
One person to call
Your Patient Care Coordinator remains the same. You don't have to explain yourself again.
Not sure if this is right for you?
Call and talk it through. There's no obligation. If PMG isn't the right fit, a coordinator will say so — and, where possible, point you to a better option.